Resume Example
Customer Support Specialist Resume Example
Highlight issue resolution, CSAT, and product knowledge. This sample focuses on customer outcomes and speed.
Classic Professional
Traditional single-column ATS-optimized layout. Best for conservative industries.
Keywords
Sample bullets
- Maintained 96% CSAT across 1,200+ tickets while meeting a 2-hour first-response SLA.
- Authored 25 knowledge base articles that reduced repeat tickets by 15%.
- Partnered with engineering to triage bugs, cutting resolution time by 30%.
Soft skills
- Empathy
- Clear communication
- De-escalation
- Problem solving
Certifications
- HDI Support Center Analyst
- ITIL Foundation
- Zendesk Support Administrator
Why this works
- Connects support volume to customer satisfaction metrics.
- Shows collaboration with engineering on escalations.
- Highlights proactive documentation improvements.
Step-by-Step Guide
How to Write a Customer Support Specialist Resume
Lead with support metrics
Feature ticket volume, resolution rates, and customer satisfaction scores. Include response times and quality metrics. Quantify the scope and quality of customer support delivered.
Showcase channel expertise
Include experience across email, chat, phone, and social support. Feature omnichannel support and channel-specific best practices.
Demonstrate product knowledge
Highlight deep product expertise and ability to educate customers. Include training contributions and knowledge base development.
Feature problem-solving and empathy
Include examples of difficult situations handled and customer saves. Show ability to balance customer advocacy with business needs.
Include tools and efficiency
List support platforms, CRM systems, and productivity tools. Show ability to work efficiently while maintaining quality.
Summary Examples
Good vs. Bad Resume Summaries
“Customer Support Specialist handling 60+ tickets daily with 98% CSAT rating and 95% first-contact resolution. Recognized as top performer for 8 consecutive quarters. Created 50+ knowledge base articles reducing common inquiries 25%.”
Shows volume, quality metrics, recognition, and documentation impact.
“Senior Support Representative specializing in billing and account management. Retained $500K in at-risk revenue through proactive customer outreach. Achieved fastest response times on team while maintaining quality scores.”
Demonstrates specialization, revenue impact, and efficiency.
“Customer support specialist with experience helping customers.”
No metrics, channels, or specific achievements mentioned.
“Experienced in customer service and problem resolution. Good communication skills.”
Too vague about support scope and doesn't show impact.
Action Verbs
Power Words for Customer Support Specialist Resumes
Common Mistakes
What to Avoid
- ✗Not specifying ticket volume and metrics
- ✗Missing CSAT and quality scores
- ✗Omitting channel and product expertise
- ✗Being vague about difficult situations handled
- ✗Not showing knowledge base contributions
- ✗Failing to demonstrate recognition and performance
Salary ranges
| Level | US | EU | Canada |
|---|---|---|---|
| Entry | USD 38,000-48,000 | EUR 26,000-34,000 | CAD 45,000-55,000 |
| Mid | USD 48,000-60,000 | EUR 34,000-44,000 | CAD 55,000-70,000 |
| Senior | USD 60,000-75,000 | EUR 44,000-55,000 | CAD 70,000-85,000 |
Market themes
- Omnichannel support expectations are rising
- CSAT and response time drive performance
US hot markets
- Austin
- Phoenix
- Denver
- Tampa
EU hot markets
- Dublin
- London
- Amsterdam
Canada hot markets
- Toronto
- Vancouver
- Montreal
FAQ
Common questions about this role
What should support specialists emphasize?
CSAT, resolution time, and ticket volume handled efficiently.
Which tools should be listed?
Ticketing systems like Zendesk, Jira, and knowledge base platforms.
Related Roles
More Customer Success Examples
Beyond Templates
Templates are so 2015
Static templates give everyone the same look. Our Resume Studio uses AI to dynamically generate a completely unique resume for every job—personalized to your style, your experience, and the role you're targeting. No two resumes are ever the same.