Resume Example
Customer Support Engineer Resume Example
Show technical troubleshooting, SLA performance, and customer outcomes. This sample focuses on resolution speed.
Classic Professional
Traditional single-column ATS-optimized layout. Best for conservative industries.
Keywords
Sample bullets
- Resolved 400+ tickets per quarter with 96% CSAT and 2-hour first response.
- Automated log collection scripts that reduced time-to-resolution by 25%.
- Authored 30 knowledge base articles that cut repeat tickets by 18%.
Soft skills
- Customer empathy
- Clear communication
- Problem solving
- Prioritization
Certifications
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- ITIL Foundation
- Cloud certifications
Why this works
- Connects resolution speed to customer satisfaction.
- Highlights technical depth and escalation handling.
- Shows documentation that reduces repeat issues.
Step-by-Step Guide
How to Write a Customer Support Engineer Resume
Lead with technical expertise and resolution
Feature technical domains supported, escalation handling, and resolution rates. Include complex troubleshooting and root cause analysis experience. Show depth of technical support capabilities.
Showcase customer success metrics
Include CSAT scores, first-contact resolution, and time-to-resolution metrics. Feature customer retention and escalation reduction achievements.
Demonstrate product and system knowledge
Highlight deep product expertise, integration support, and technical documentation. Show ability to become subject matter expert on complex systems.
Feature cross-functional collaboration
Include work with engineering, product, and success teams. Show ability to represent customer needs and influence product improvements.
Include tools and automation
List support platforms, debugging tools, and automation contributions. Show technical proficiency beyond support ticketing.
Summary Examples
Good vs. Bad Resume Summaries
“Customer Support Engineer resolving complex technical issues for enterprise SaaS platform with 95% CSAT rating. Handle 50+ escalations monthly with 4-hour average resolution time. Created knowledge base reducing repeat tickets 35%.”
Shows satisfaction, volume, resolution speed, and documentation impact.
“Senior Technical Support Engineer specializing in API integrations and data migration issues. Reduced escalation rate 40% through improved first-contact resolution. Collaborate with engineering on bug fixes affecting 200+ customers.”
Demonstrates specialization, escalation reduction, and engineering collaboration.
“Customer support engineer with experience troubleshooting technical issues.”
No metrics, technical domains, or specific achievements mentioned.
“Experienced in technical support and customer service. Good problem-solving skills.”
Too vague about technical expertise and doesn't show support impact.
Action Verbs
Power Words for Customer Support Engineer Resumes
Common Mistakes
What to Avoid
- ✗Not specifying technical domains and expertise
- ✗Missing CSAT and resolution metrics
- ✗Omitting escalation handling experience
- ✗Being vague about product and system knowledge
- ✗Not showing engineering collaboration
- ✗Failing to demonstrate documentation contributions
Salary ranges
| Level | US | EU | Canada |
|---|---|---|---|
| Entry | USD 55,000-75,000 | EUR 35,000-50,000 | CAD 50,000-70,000 |
| Mid | USD 80,000-105,000 | EUR 55,000-75,000 | CAD 75,000-95,000 |
| Senior | USD 105,000-175,000 | EUR 80,000-110,000 | CAD 100,000-130,000 |
US hot markets
- San Francisco
- New York
- Seattle
- Austin
- Boston
EU hot markets
- London
- Dublin
- Berlin
- Amsterdam
Canada hot markets
- Toronto
- Vancouver
- Calgary
FAQ
Common questions about this role
What should support engineers emphasize?
Resolution speed, technical depth, and CSAT outcomes.
Which metrics stand out?
Time-to-resolution, CSAT, and ticket deflection.
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