Resume Example
Account Manager Resume Example
Emphasize retention, expansion, and customer health. This sample focuses on renewals and growth.
Executive Sidebar
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Keywords
Sample bullets
- Maintained 95% renewal rate across a $4M book of business.
- Expanded accounts by 18% through targeted upsell plays and QBRs.
- Improved forecast accuracy to 93% with consistent pipeline hygiene.
Soft skills
- Relationship building
- Negotiation
- Customer advocacy
- Strategic planning
Certifications
- SAMA (Strategic Account Management)
- HubSpot Sales Software
Why this works
- Shows strong retention outcomes and expansion wins.
- Highlights strategic account planning and health monitoring.
- Demonstrates forecast accuracy and revenue ownership.
Step-by-Step Guide
How to Write a Account Manager Resume
Lead with account growth and retention metrics
Feature revenue retention, expansion, upsell percentages, and NRR. Include portfolio size and total revenue managed. Quantify account growth and demonstrate your direct impact on revenue performance.
Showcase relationship management skills
Highlight key client relationships, executive-level engagement, and strategic partnership development. Include client satisfaction scores and testimonials where available. Show ability to become a trusted advisor to clients.
Demonstrate strategic account planning
Feature account planning methodologies, QBR facilitation, and strategic roadmap development. Include experience identifying growth opportunities and expanding services within accounts.
Feature cross-functional leadership
Include experience coordinating with product, success, support, and sales teams. Show ability to mobilize resources and advocate for client needs internally. Demonstrate leadership without direct authority.
Include industry and product expertise
Highlight deep product knowledge and industry expertise that enables consultative relationships. Show understanding of client business challenges and how you position solutions to address them.
Summary Examples
Good vs. Bad Resume Summaries
“Account Manager owning $8M ARR portfolio of 25 enterprise accounts with 115% NRR. Drove 40% account expansion through strategic upselling and cross-selling. Maintained 95% retention rate and 92 NPS across managed accounts.”
Quantifies portfolio size, expansion, and retention metrics demonstrating account health.
“Strategic Account Manager for Fortune 500 clients in financial services vertical. Grew top 3 accounts from $2M to $5M combined over 2 years. Led quarterly business reviews and developed multi-year strategic roadmaps.”
Shows enterprise experience, significant growth, and strategic engagement.
“Account manager with experience managing client relationships. Strong communication skills and attention to detail.”
No metrics, portfolio size, or specific achievements mentioned.
“Experienced in handling customer accounts and ensuring satisfaction. Team player who builds good relationships.”
Too generic without demonstrating account management impact.
Action Verbs
Power Words for Account Manager Resumes
Common Mistakes
What to Avoid
- ✗Not specifying portfolio size and revenue
- ✗Missing retention and expansion metrics
- ✗Omitting client satisfaction scores
- ✗Being vague about relationship level (executive vs. operational)
- ✗Not showing cross-functional collaboration
- ✗Failing to demonstrate strategic planning abilities
Salary ranges
| Level | US | EU | Canada |
|---|---|---|---|
| Entry | USD 54,000-72,100 | EUR 34,756-46,443 | CAD 62,400-83,300 |
| Mid | USD 82,300-108,200 | EUR 53,000-69,700 | CAD 95,100-125,100 |
| Senior | USD 159,500-217,400 | EUR 102,750-140,000 | CAD 184,400-251,300 |
Market themes
- Retention and expansion are core metrics
- Role scope varies by industry
US hot markets
- New York
- San Francisco
- Chicago
- Seattle
EU hot markets
- London
- Dublin
- Berlin
Canada hot markets
- Toronto
- Vancouver
FAQ
Common questions about this role
What should account managers emphasize?
Renewal rate, expansion revenue, and customer health outcomes.
Which metrics help most?
Retention, expansion rate, and forecast accuracy stand out.
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