Resume Example
Customer Success Manager Resume Example
Lead with retention, expansion, and customer outcomes. This sample highlights lifecycle management and growth.
Key skills
Account managementOnboarding and implementationRenewal managementUpsell and cross-sellCustomer health monitoringStrategic planningCRM platforms (Gainsight, ChurnZero, Salesforce)Product expertise
Modern Minimal
Clean sidebar layout with navy accent. Great for tech and finance roles.
Recommended template: Modern Minimal
Market themes
- Market growth is projected around 25% CAGR
- Technical CSMs command a significant premium
- Tier 1 cities pay 15-25% above national average
Salary ranges
| Level | US | EU | Canada |
|---|---|---|---|
| Entry | USD 41,000-78,000 | EUR 40,137-48,713 | CAD 47,000-55,000 |
| Mid | USD 78,000-114,000 | EUR 55,000-72,669 | CAD 60,000-75,000 |
| Senior | USD 94,000-152,000 | EUR 85,800-128,700 | CAD 75,000-100,000 |
US hot markets
- San Francisco
- New York
- Seattle
- Boston
EU hot markets
- London
- Dublin
- Amsterdam
Canada hot markets
- Toronto
- Vancouver
- Montreal
Why this works
- Centers on churn reduction and renewal success.
- Highlights cross-functional coordination with product and support.
- Shows ownership of high-value accounts.
Example bullets
- Reduced churn by 17% by redesigning onboarding playbooks.
- Expanded ARR by $1.2M through proactive account growth plans.
- Owned customer health program that improved NPS by 14 points.
FAQ
Common questions about this role
What should a CSM resume highlight?
Retention, expansion, and account health improvements.
How do CSMs show impact?
Churn reduction, ARR expansion, and NPS or CSAT improvements.
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