Resume Sample
Customer Success Manager Resume Sample
Lead with retention, expansion, and customer outcomes. This sample highlights lifecycle management and growth.
Key skills
Customer RetentionExpansionOnboardingAccount StrategyCustomer Health
Modern Minimal
Clean sidebar layout with navy accent. Great for tech and finance roles.
Recommended template: Modern Minimal
Why this works
- Centers on churn reduction and renewal success.
- Highlights cross-functional coordination with product and support.
- Shows ownership of high-value accounts.
Example bullets
- Reduced churn by 17% by redesigning onboarding playbooks.
- Expanded ARR by $1.2M through proactive account growth plans.
- Owned customer health program that improved NPS by 14 points.
FAQ
Common questions about this role
What should a CSM resume highlight?
Retention, expansion, and account health improvements.
How do CSMs show impact?
Churn reduction, ARR expansion, and NPS or CSAT improvements.
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