Resume Example
IT Support Specialist Resume Example
Emphasize troubleshooting, SLA performance, and user satisfaction. This sample focuses on operational reliability.
Classic Professional
Traditional single-column ATS-optimized layout. Best for conservative industries.
Keywords
Sample bullets
- Resolved 30+ tickets per week with 95% SLA compliance across Tier 1-2 issues.
- Automated onboarding checklists, cutting new-hire setup time by 40%.
- Migrated 120 users to MFA with zero downtime and improved security posture.
Soft skills
- Customer service
- Prioritization
- Clear documentation
- Patience
Certifications
- CompTIA A+
- CompTIA Network+
- Microsoft 365 Certified
- Google IT Support Professional
Why this works
- Demonstrates high ticket volume and SLA adherence.
- Shows automation wins that reduce onboarding time.
- Highlights security-minded support practices.
Step-by-Step Guide
How to Write a IT Support Specialist Resume
Lead with support scope and metrics
Feature ticket volume, resolution rates, and user population supported. Include first-call resolution and response time metrics. Quantify support performance.
Showcase technical breadth
Include hardware, software, networking, and cloud support experience. Feature systems supported and technical troubleshooting expertise.
Demonstrate customer service excellence
Highlight satisfaction scores, communication skills, and difficult situation handling. Show ability to support users with varying technical knowledge.
Feature documentation and training
Include knowledge base contributions, user training, and process documentation. Show proactive support improvement.
Include tools and certifications
List ticketing systems, remote support tools, and IT certifications. Show technical proficiency and credentials.
Summary Examples
Good vs. Bad Resume Summaries
“IT Support Specialist resolving 40+ tickets daily with 96% satisfaction rating for 500-person organization. Achieved 85% first-call resolution reducing escalations 30%. Created 100+ knowledge base articles.”
Shows volume, satisfaction, efficiency, and documentation.
“Senior Help Desk Technician providing Tier 2 support for enterprise environment. Reduced average resolution time from 4 hours to 90 minutes. CompTIA A+ and Network+ certified.”
Demonstrates tier level, efficiency improvement, and certifications.
“IT support specialist with experience troubleshooting issues.”
No volume, metrics, or specific achievements mentioned.
“Experienced in help desk support and customer service.”
Too vague about support scope and doesn't show impact.
Action Verbs
Power Words for IT Support Specialist Resumes
Common Mistakes
What to Avoid
- ✗Not specifying ticket volume and metrics
- ✗Missing satisfaction and resolution rates
- ✗Omitting technical systems supported
- ✗Being vague about user population
- ✗Not showing certifications
- ✗Failing to demonstrate documentation contributions
Salary ranges
| Level | US | EU | Canada |
|---|---|---|---|
| Entry | USD 38,000-51,000 | EUR 28,000-38,000 | CAD 45,000-55,000 |
| Mid | USD 52,000-70,000 | EUR 38,000-50,000 | CAD 55,000-70,000 |
| Senior | USD 70,000-98,000 | EUR 50,000-65,000 | CAD 70,000-90,000 |
Market themes
- Automation pressures entry-level roles
- Complex escalations still in demand
- Cloud-based ticketing continues to grow
US hot markets
- San Francisco
- Seattle
- New York
- Washington DC
EU hot markets
- London
- Zurich
- Amsterdam
- Munich
Canada hot markets
- Toronto
- Vancouver
- Ottawa
FAQ
Common questions about this role
What should IT support resumes highlight?
Ticket throughput, SLA performance, and system reliability improvements.
Which tools should be listed?
Ticketing systems, endpoint management, and identity tools like Active Directory.
Related Roles
More Engineering & Tech Examples
Beyond Templates
Templates are so 2015
Static templates give everyone the same look. Our Resume Studio uses AI to dynamically generate a completely unique resume for every job—personalized to your style, your experience, and the role you're targeting. No two resumes are ever the same.