Resume Example
IT Manager Resume Example
Emphasize IT strategy, service delivery, and budget ownership. This sample focuses on operational reliability.
Executive Sidebar
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Keywords
Sample bullets
- Reduced help desk backlog by 40% through process redesign and tooling.
- Managed $2.5M IT budget while cutting infrastructure spend by 12%.
- Improved SLA compliance to 95% across support teams.
Soft skills
- Leadership
- Strategic planning
- Stakeholder management
- Risk management
Certifications
- PMP
- ITIL Foundation/Practitioner
- CISSP
Why this works
- Shows improvements to service metrics and uptime.
- Highlights leadership across teams and vendors.
- Demonstrates financial stewardship.
Step-by-Step Guide
How to Write a IT Manager Resume
Lead with IT scope and team management
IT managers oversee technology operations. Lead with infrastructure scope (users, sites, systems), team size, and budget. 'IT Manager supporting 1,500 users across 10 locations with team of 8 and $2M annual budget.'
Show operational excellence and reliability
Include uptime metrics, incident response times, and system reliability. 'Maintained 99.9% uptime for critical systems and reduced average ticket resolution from 4 hours to 45 minutes' shows operational focus.
Highlight strategic initiatives and projects
IT managers drive technology strategy. Include cloud migrations, security improvements, infrastructure modernization, and vendor negotiations. Connect projects to business outcomes.
Include vendor and budget management
IT involves significant vendor relationships and budgets. Include vendor consolidation, contract negotiations, and budget management—especially savings achieved.
Demonstrate security and compliance focus
Security is essential to IT management. Include security improvements, compliance certifications supported (SOC 2, ISO 27001), and incident response capabilities.
Summary Examples
Good vs. Bad Resume Summaries
“IT Manager leading technology operations for 2,000-person company. Manage team of 12 with $3M budget across infrastructure, helpdesk, and security. Led cloud migration reducing infrastructure costs 35%.”
User count, team size, budget, and major project with cost savings.
“IT professional with management experience. Strong technical skills and leadership abilities.”
No scope, no team size, no achievements. Generic claims without evidence.
“Director of IT for multi-site retail organization (50 locations, 3,000 employees). Reduced downtime 70% through network modernization. Achieved SOC 2 Type II certification and led response to zero successful cyberattacks.”
Multi-site scale, uptime improvement, compliance achievement, and security record.
“IT manager seeking growth opportunity in technology leadership. Experience managing helpdesk and system administration.”
'Seeking growth' focuses on your needs. Helpdesk and sysadmin are narrow scope.
Action Verbs
Power Words for IT Manager Resumes
Common Mistakes
What to Avoid
- ✗Not quantifying users, sites, and team size
- ✗Missing budget responsibility and cost management
- ✗Omitting uptime and operational metrics
- ✗Being vague about major projects and initiatives
- ✗Not showing security and compliance focus
- ✗Missing vendor management and negotiation experience
Salary ranges
| Level | US | EU | Canada |
|---|---|---|---|
| Entry | USD 73,000-100,000 | EUR 55,000-75,000 | CAD 75,000-100,000 |
| Mid | USD 100,000-140,000 | EUR 75,000-100,000 | CAD 100,000-130,000 |
| Senior | USD 140,000-200,000 | EUR 100,000-150,000 | CAD 130,000-175,000 |
Market themes
- BLS median pay around USD 169,510
- San Jose peak near USD 255,830
US hot markets
- San Francisco
- Seattle
- New York
- Washington DC
EU hot markets
- London
- Zurich
- Amsterdam
- Munich
Canada hot markets
- Toronto
- Vancouver
- Ottawa
FAQ
Common questions about this role
What should IT managers emphasize?
Service delivery, security posture, and budget management.
Which metrics matter most?
SLA compliance, downtime reduction, and cost savings.
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